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Claire Maxworth
•This response has been verified in line with school guidance.
Academics

If my son gets behind immediately, what’s the fastest ASU Online support channel that actually responds - I feel like if I send an email I never hear back

If your son is struggling and needs immediate help, ASU Online offers several support channels that provide quick responses.

24/7 Live Support

The most efficient way to get assistance is through the 24/7 Live Support options:

  • Phone: Call 855-278-5080 for immediate help with technical issues, Canvas, or general university inquiries.
  • Live Chat: Access this feature through the My ASU Service Center or the ASU Contact page for real-time assistance.
Success Coaches

For academic challenges, reaching out to a Success Coach can be beneficial:

  • Students can find their specific coach's contact information on their My ASU home page under the "Academic Support Team" section.
  • If the specific coach is unavailable, the general coaching line can be reached at 844-691-2240.
Online Tutoring

If the issue pertains to course material, ASU Online students have access to:

  • Tutor.com: Three free hours of tutoring per semester, available 24/7 via text, voice, or video.
  • Academic Support Network: Offers free online tutoring and peer mentoring through the ASU Tutoring website.
For personal issues affecting academic performance, consider contacting 360 Life Services at 866-743-7732 for counseling and crisis intervention support.

Recent questions at Arizona State University

Anonymous
•This response has been verified in line with school guidance.
Dining

Can we cancel a meal plan mid year? Is that possible? My daughter is moving off -campus

Cancelling a meal plan at Arizona State University (ASU) mid-year is contingent upon specific conditions related to housing status.

Eligibility for Cancellation Your daughter must first be officially released from her University Housing License Agreement to cancel her meal plan. This process involves submitting a License Agreement Release (LAR) request through her MyASU Housing portal.

Key Policies

  • Meal plan purchases are generally final and non-refundable unless the student withdraws or is released from housing.
  • If cancellation is approved, refunds are typically prorated based on the number of days the meal plan was available.
  • Requests submitted before the semester's tuition refund deadline may incur prorated charges, while those submitted later may require full payment plus a $500 cancellation fee.
Next Steps To initiate the cancellation process, your daughter should:
  • Log into her MyASU Housing portal to submit the LAR request.
  • Contact Sun Devil Dining at SunDevilDining@gmail.com or call 480-727-3463 for further inquiries regarding her meal plan balance and potential exceptions.
For detailed information on charges and deadlines, refer to the ASU Schedule of Charges and Deadlines.
Anonymous
•This response has been verified in line with school guidance.
Parking

Do freshmen usually bring a car or no? And if they were to bring a car, can they get a parking pass on-campus?

At Arizona State University (ASU), freshmen are permitted to bring a car to campus, although the university promotes sustainable transportation options such as free inter-campus shuttles and light rail services.

Parking Pass Eligibility

Any student registered for classes in good standing can purchase a parking permit. This includes freshmen who wish to have their vehicles on campus.

How to Obtain a Parking Pass

To acquire a parking permit, students must:

  • Be officially enrolled in classes.
  • Log in to the ASU Transportation Account using their ASURITE ID.
  • Select the appropriate permit type:
  • Residence Hall Permits: For students living on campus needing overnight parking, available for purchase in mid-July.
  • Commuter Permits: For off-campus students, allowing daytime parking but generally not overnight.
  • Enter vehicle information, as ASU utilizes virtual permits linked to license plates.
  • Complete payment via credit card or billing to the student account.
Estimated Costs

Parking permit costs vary based on campus location and proximity to central areas. For example, residence hall permits at the Tempe campus range from $720 to $855 annually, while commuter permits range from $280 to $780 Arizona State University Parking.

TswiftMorn
•This response has been verified in line with school guidance.
Financial aid

Can a parent be granted My ASU Guest Access that restricts them to only seeing Financing Tasks and bills, without having access to the student’s grades or health records

Arizona State University allows students to grant their parents restricted access through the My ASU Guest Access system. This access can be tailored to ensure that parents only see financial information and tasks, while excluding academic records and health information.

Access Control

Students have the ability to customize what their guests can view by selecting specific permissions:

  • Financial Access: Parents can be granted permissions to view financial aid, scholarships, student account information, and make payments.
  • Task Access: Students can allow parents to view only finance-related tasks by selecting the appropriate checkbox under the Finances section.
Exclusions

To ensure privacy, students must leave the checkboxes for "Final grades" and other academic permissions unchecked. Health records are managed separately and are not included in the My ASU Guest Access system, ensuring that parents do not have access to sensitive academic or health information.

Process to Grant Access

The process must be initiated by the student:

  1. Sign in to My ASU and navigate to the Profile tab.
  2. Click "Add a Guest" and select the desired financial permissions.
  3. After submission, provide the validation code to the parent for activation.
For more details, visit the official My ASU Parent Guest Access page.

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